2021 will be a year of new and exciting improvements – those of which I’m confident will benefit our customers in more ways than just bottom line. Using data to improve our pricing, and better communication from the office team are just a couple of ways we plan to strengthen our processes this year.

Greater simplicity, ease-of-use, and enhanced communication are core concepts we’re working towards. Of course, none of this could be possible without our incredible network of GCs.

As we’re approaching May already, a quick “thank you” to all of our wonderful GCs,. Your feedback over these past months has helped us learn about the current market and price more competitively. We hope you continue to educate us on what we can do to improve our processes and follow-up operations so we can make the busyness of your world just a little bit easier.

It’s amazing how much of an impact a short little comment, email, or phone call can have on how we improve our service.